Virtual Safe Haven Trial

Virtual Safe Haven ‘come and try it out’ session – Monday 18th May between 5.00 pm and 6.00 pm


To mark Mental Health Awareness Week 2020, the Safe Haven teams across Surrey are offering 'come and try it' sessions for their new virtual Safe Haven services. 


Between 5.00 pm and 6.00 pm each day this week (Monday to Friday) you can click on one of the below links to visit the virtual Safe Haven to see how it works.  This means that you will be familiar with it if you need to access the service in future when experiencing mental health or emotional wellbeing crisis.  


The links and the schedule for the open days are below:


Monday 18th May between 5.00 pm and 6.00 pm Epsom Safe Haven:

Tuesday 19th May between 5.00 pm and 6.00 pm Guildford Safe Haven:

Wednesday 20th May between 5.00 pm and 6.00 pm Redhill Safe Haven:

Thursday 21st May between 5.00 pm and 6.00 pm Woking Safe Haven:

Friday 22nd May between 5.00 pm and 6.00 pm Aldershot Safe Haven:


What happens when I click the link?  


You will be taken to a ‘landing page’ for the Epsom Safe Haven where you will be able to test that your camera and microphone are working, after that you click ‘enter the waiting room’.  When you enter the waiting room you will be met by one of the team – you will not be able to see others in the waiting room and they can’t see you.  Your conversation will be private.  The member of the team will give you a warm welcome and they will then ‘show you around’ and explain how the service works and answer any questions that you have. 


The virtual Safe Haven is usually open from 6.00 pm to 11.00 pm, 7 days of the week for those experiencing a crisis.  Use the above links to access your nearest Safe Haven during the normal opening times.  The service uses the NHS digital platform called ‘attend anywhere’, you can find out more about attend anywhere if you would like to here


Who will the virtual Safe Haven be particularly helpful for?   


  • Adults who are experiencing mental health or emotional wellbeing crisis but are unable to visit their local safe haven in person

  • Carers who may be unable to leave their cared for person alone to visit a local safe haven

  • People who may be self-isolating or shielding but may also be experiencing a mental health crisis

  • People in remote locations with transport challenges


What if I don't have digital access?


The Safe Haven services across Surrey are still open for in-person visits for people who are experiencing crisis.  You can find out more here


You can contact the Surrey and Borders NHS Partnership Trust crisis helpline by phone: 0800 915 4644 or by SMS text: 07717 989 024


You can contact SHOUT by SMS text on 85258


You can phone the Samaritans on 116 123 or by email    

You can download the Stay Alive app on Google play here: Stay ALive app download


You can find out more about Mental Health and emotional wellbeing support in Surrey on the Healthy Surrey website here: